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OKShipments up to 30 kg are shipped by DPD courier
After the courier has collected the parcel from our warehouse, you will receive an e-mail with the tracking number.
You can check the shipment status here
Shipments over 30 kg are shipped by SUUS Rohlig courier
After the courier has picked up the parcel from our warehouse, you can contact us to receive a tracking number.
You can check the shipment status here
Methods and time of delivery
We use the services of the following shipping companies: DPD (www.dpd.com.pl), Rohlig-Suus (www.suus.com). Depending on the purchased goods, its specifics, weight and dimensions, we adjust the appropriate carrier and type of shipment. Couriers deliver parcels between 8.00 a.m. and 4 p.m., delivery at a different time is a matter of goodwill of the courier only. The route and the exact time of delivery depends only on the courier.
We remind you that in the case of parcels over 29.5 kg, the courier is not obliged to bring the goods inside the Buyer’s premises. The courier delivers such shipments to the Buyer’s building as close as possible, taking into account the condition of the road infrastructure.
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We ship orders no later than the next working day after their payment (or selecting the cash on delivery payment option). All shipments are insured and carefully and safely packed.
Shipments up to 30 kg are sent by DPD courier, shipments over 30 kg are sent by the Rohlig-Suus shipping company. Shower enclosures, shower doors and other products that require special care are shipped on pallets, in a vertical position, on a specially built frame.
Mail: tutumi@tutumi.pl
Hotline: +442080896540
(from Monday to Friday: 7:00 a.m. – 8:00 p.m.)